Terms of service

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur ASA GmbH cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

ASA GmbH returns policy has been set up to keep costs down and to make the process as easy for you as possible.

Exchange 

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. ASA GmbH will not be held responsible for items lost or damaged in transit.

All shipping back to ASA GmbH is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for used shisha pipes, hoses, bowls and such products.

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contract us. In the unlikely event that the product arrives damaged, please contact us immediately, this will be given special priority and you can expect to receive the correct item within 5 working days. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card or PayPal account.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 5 working days but sometimes due to high order volume certain in sales periods please allow 10 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All orders are sent out via DHL, if your order is over £100.00 it will be sent free of shipping fees, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

We are sending orders internationally. If however you have a special request please contact us your requirements. If you are placing an order from outside the European Union, the legal value added tax (VAT) of 19% will be deducted. In this case, you will have to transfer taxes in your home country on your own responsibility. ASA GmbH will not be held responsible for any issues with your local customs.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. ASA GmbH uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested (if subscribed to our newsletter).
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

ASA GmbH and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.shishashop.co.uk you accept these conditions. Please read them carefully, ASA GmbH controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics, logos, button icons, images and software are all owned by ASA GmbH and are protected by international copyright laws.

License and Site Access

ASA GmbH grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold – resold or otherwise exploited for any commercial exploited without written consent of ASA GmbH.

Product Descriptions

ASA GmbH and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on ASA GmbH that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include the VAT.